Obart Pumps Ltd. ("us", "we", or "our") operates http://www.obartpumps.co.uk (the “Site”).
Obart Pump Limited takes your privacy very seriously. Please read this page carefully as it informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site, whether as a guest or a registered user.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information about us
www.obartpumps.co.uk is a site operated by OBART PUMPS LIMITED. We are registered in England under company number 02545121 and our registered address is at Obart House, Liphook Way, 20/20 Industrial Estate, Maidstone, Kent, ME16 0FZ. Our VAT registration number is: GB 725 4192 39.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of user information that may be collected may include your name, mailing address, telephone number, e-mail address, credit-or debit-card information, a description of the item requested or purchased and the IP address of your computer or other details to help you with your experience.
When do we collect your information
We collect information from you when you register on your site, place an order, fill out a form or enter information on our site.
This ‘Site’ uses PureChat, a live chat tool that enables us to handle customer queries in real time, to decrease the waiting time for customers. It is operated by Pure Chat, 13835 N Northsight Blvd Suite 205 Scottsdale AZ, 85260, United States.
The live chat tool is accessible on this ‘Site’, as a pop-up tool, making it easily accessible for use. By using the live chat tool, we will collect and securely store the contents of the messages onto our servers. We store this information over the course of 2 years to improve the quality of service we provide, to improve our relationship with you and future customers. You can opt out and remove your data from our systems by contacting email@example.com with your name and your query.
Pure Chat also provides a less ‘real time’ alternative pop up, where you can input your contact details and query at a potential out of hours time, allowing our experienced staff to get back to you at a later time.
The live chat tool and ‘email us’ pop up do not provide us with IP addresses, however, we keep your personally identifiable information that is provided to us or associated with your message, such as your name and email address, so we are able to track our communications with you at a later date, to provide a high quality service.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions or some of our services will not function properly on our Site.
However, you can still place orders over the telephone or email us.
Our Site is built on the Drupal open source platform and uses a number of standard Drupal cookies in order to function fully.
We use Google Analytics to collect statistical information regarding who is using the website and how they move around the site once they are here. Google Analytics is Google’s free web analytics tool that helps website owners to understand how their visitors engage with their website.
Google Analytics collects information anonymously and, gives customers reports and data on web trends without identifying individual visitors. Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics sets cookies called _utma, _utmb, _utmc, _utmv, _utmd and _utmz
The _utma cookie stores each user’s number of visits, time of the first visit, the previous visit and the current visit, This cookie expires two years after your last visit to this site.
The _utmb and _utmc cookies check how long a visitor stays on the site: when a visit starts and ends.
_utma expires 30 minutes after your visit, or after 30 minutes of inactivity and _utmc expires at the end of a session (when you close your browser).
The _utmz cookie tracks where a visitor came from (search engine, search keyword, link) and expires six months after it was last set.
The _utmv and _utmd cookies track visitor journeys through the site and classify them into groups.
These cookies expire immediately. These cookies are collected on all pages of our website unless you have stated otherwise. Saying no to these cookies will have no impact on your use or experience of the website.
We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: We don't store credit card information and the transactions are processed by SagePay secure payment gateway.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. For this reason, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.