Terms and conditions

Our trading address
Obart Pumps Limited
Obart House, 20/20 Industrial Estate
Maidstone
Kent
ME16 0FZ

Contact us

At the trading address above.

E-mail: sales@obartpumps.co.uk

Tel: 0800 0924423

Fax: 01622 355019

Company Registration Number 02545121

VAT Registration Number GB 725 419 239

Telephone number for all departments 0800 0924423 (Monday to Friday 8.30am to 5.30pm)

We provide access to the obartpumps.co.uk web site (the "web site") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the obartpumps.co.uk web site and/or ordering. By using the obartpumps.co.uk web site, you agree to be bound by these conditions. In addition, when you use any other service supplied by Obart Pumps, you will also be subject to the guidelines, terms and conditions applicable to that service.

Use

Anyone is entitled to view and use this website for their own purposes provided that it is used for information purposes only and no material on this website is reproduced for commercial purposes. 

Linking

 If you do want to create a link, please contact esales@obartpumps.co.uk

This website may contain links to a third party website. These links are provided for your convenience. We do not control these websites, or their content, so we do not accept liability for them. Inclusion of a link to a third party website does not indicate our endorsement of the website, the contents or any goods or services offered by the website owners.

Product images, descriptions and copyright

Images and film of items offered for sale are for illustration and demonstration purposes only.  We aim to ensure that all information given on our web-site is correct. However, if you do see errors, please inform us as soon as possible, so that we may correct them.  We are unable to accept any consequential loss, other than your return carriage costs, caused by an error. 

All images, film and the Obart Pumps logo remain our intellectual property. Logos of our manufacturers are the intellectual property of these manufacturers; we have sole license to use them in the UK and their authority to allow their publication elsewhere. Use of any images, film, description or logos cannot be used unless we agree in writing. 

Our contract

When an order is placed to purchase a product from obartpumps.co.uk, we will either send you an e-mail or we will telephone you confirming receipt of your order and the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we either send an e-mail or telephone you to confirm the order.
Your order will be considered to be completed at the time we either send a despatch confirmation e-mail to you or telephone you. Any products on the same order which we have not confirmed in an e-mail or by telephone will not form part of that contract.

Right of cancellation

You may cancel your order any time up to 14 days after delivery of the goods. To cancel, you must make a clear statement of your wish to do so. This statement should be sent by letter or transmitted by e-mail; sales@obartpumps.co.uk. Notice of cancellation begins from the date posted or time transmitted. We recommend you get proof of posting or transmission. Provided that any goods which you have ordered, under the cancelled contract, are returned (at your own expense) complete, in their original product boxes, undamaged by you or your return delivery method and unused, within 14 days of your cancellation, you will receive a full refund. This refund will be by the same method of payment that you used for your payment. You will not incur fees for reimbursement. 

Damaged items

 If you take delivery of your order and the goods have been damaged in transit, you must advise us within 72 hours of receipt. The courier’s paperwork should be clearly marked “received damaged”. We will arrange to collect the damaged item or ask you to return it, whichever is the most economical or convenient.  If you return it, we will reimburse your return carriage charges on submission of a receipt. Please also get a proof of despatch from your carrier.

Shortages and errors

If you discover that we have sent you an incorrect item, or an item is missing, you must advise us within 72 hours of receipt.  We will send you the correct item as soon as we can.  We will arrange to collect incorrect item(s) or ask you to return it/them, whichever is the most economical or convenient.  We will reimburse your return carriage charges on submission of a receipt. Please also get a proof of despatch from your carrier.

Using the product

Follow all instructions provided!  In the unlikely event that you do not receive instructions, do not use the product and contact our sales department for a replacement set to be forwarded to you.

Electrical products: must be installed by a qualified electrician.

Non electrical products: must be installed by a competent person.

The guarantee will be void if the product is used for a duty (service or application) which differs from that for which it is designed.  Should you be unsure of the duty, please call our technical team on 0800 0924423 for advice.

Defective items

You have the right to return a defective item within the specified guarantee period for the product. Please contact our sales department who can advise the length of guarantee for the product.  

Before contacting us, please refer to the trouble shooting guide found in the manual supplied with the product. You may find that by following the guide you may resolve the problem!  After following the guide, if equipment is still defective, then please contact customer service. At this point, they may be able to offer further advice to resolve the problem.

NB DO NOT attempt any repair or adaptation to any equipment during the warranty period, or use, or adapt at any time, the equipment for any purpose other than for which it was designed.  Any such interference or mis-use will negate any claim under the guarantee.

You cannot return a non-defective product if it has been used or used in the wrong duty (service or application).

Return of defective items

We will arrange to collect the defective product, or ask you to return it, whichever is the most economical or convenient.  We will reimburse your return carriage charges on submission of a receipt. Please also get a proof of despatch from your carrier.

If we collect the product and it is not faulty we will charge you for all collection and return expenses.

How we deal with a defective item

We will either repair or replace the equipment with the same or a newer model.  We reserve the right to replace it with an alternative brand capable of matching the duty required. We will send the replacement item at our cost. 

We require at least 14 working days from arrival at our Maidstone warehouse to inspect it and send a replacement for a defective item.

Guarantee

Tsurumi submersible pumps: a guarantee period of three years is given from the date of purchase. This guarantee covers failure of equipment due to faulty components or manufacture.  The guarantee covers parts and labour, only. Fair wear and tear and mis-use are excluded from the guarantee.

Products other than Tsurumi submersible pumps: a guarantee period is given for a period of one year from date of purchase and covers failure of equipment due to faulty components or manufacture.  Warranty covers parts and labour, only. Fair wear and tear and mis-use are excluded from any warranty.

We are responsible for any goods sold by us which were obtained in the U.K.  However, we will return such goods to the supplier and will undertake to report to their customer within a reasonable period.  Any warranty allowance offered by the supplier will be passed on to the Customer.  Fair wear and tear is excluded from warranty cover.

We reserve all rights regarding the validity of any claim. 

Pricing and availability

We endeavour to give an ‘up to date’ indication of availability of products sold by us on the web site, however as orders are constantly being processed this may not always be completely accurate. Beyond the web site indication, we cannot be more specific about availability. Please note that despatch estimates are just that. They are not guaranteed despatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products that you have ordered turn out to be unavailable.

Despite our best efforts, a small number of the hundreds of products in our catalogue may be mis-priced. Rest assured, however, that we verify prices as part of our despatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before despatch or cancel your order and notify you of such cancellation.

Delivery, delivery time-scale & carriage charges

Orders for in stock goods received by 2pm will be despatched the same day.

Goods can only be despatched to a UK address.

Deliveries will normally arrive within 3 – 5 working days of your order being placed, but you must anticipate it arriving sooner. Your order will normally be delivered Monday to Friday, between 8am & 5.30pm, although you must anticipate it could be slightly earlier or later.  Although the majority of deliveries arrive within this time, we can not guarantee this service.  If the order is placed after 12 noon or there are adverse delivery conditions the delivery may be delayed.  If you require a more accurate day of arrival, feel free to contact our sales department who will be happy to offer more precise delivery information. It is not possible to estimate a time of arrival.

Premium delivery service of next working day, Saturday delivery and before noon is available, but additional charges apply. Delivery costs will be quoted at the time of order.

All deliveries must be signed for, so please make sure that they are delivered to an address where a signature can be obtained. 

Payment

We accept all major debit & credit cards, but not American Express.  Should you enter a card type which we do not accept, you will be advised at the time of ordering.  You must ensure that all details given for payment are correct and that you are the authorized user of that payment card.  Should a situation arise whereby we need to contact you because of a payment problem, then we will telephone or e-mail you advising of this once the order has been processed in our offices.  Purchases/goods will not be despatched until payment has been made in full.  Only UK registered payment cards may be used and goods are only despatched to addresses in the UK.  Payments are processed through Barclays Bank PLC and payment details are ONLY kept on their secure server.

Complete satisfaction, a message from Matthew Hill, Managing Director…

“I want you to be totally satisfied with your purchase and the service that you have received. If you are not, please contact me directly and tell me why”

Send your message to: 

Obart Pumps Ltd, 20/20 Industrial Estate, Maidstone, Kent ME16 0FZ

T: 0800 092 4423

E: feedback@obartpumps.co.uk